How to process a return
We have a full refund policy on any of our unfulfilled services.
If you are unhappy with a service which has already been fulfilled, please notify us. We can either fulfill the service again a different way, or discuss a partial refund.
To avoid issues, please be clear when ordering any of our services and message us in advance to confirm the scope of work.
To request a refund, please contact us at contact [at] onfolio.com and explain why you are requesting the refund. Any evidence to support your claim will be appreciated, including screenshots, email correspondence, and videos, where relevant.
We understand this is a lot to ask, but it allows us to give you a better experience.
We will notify you when we have completed your refund.